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The Roadmap to Collaborative High Reliability Certification Webinar Series: Managing Human Reliability

The third step in the Sequence of Reliability is to manage Human Reliability. The webinar will examine the multiple influences on Human Reliability, including: system and personal contributors; knowledge, skills, and abilities (KSAs); perceptions of risk; culture, and competing priorities. 

The webinar will describe how Collaborative High Reliability™ organizations are managing these influences, and make a distinction between: 

  • Human Performance (KSAs and other shaping factors)
  • Human Behaviors (choices and errors) 

The webinar will also continue a description of the two steps in the DNV GL independent assessment leading to organization certification in the Collaborative High Reliability™ model, by outlining the standards for the Triad Process Qualification audit. 

Learning Objectives 

  1. Identify the influences on Human Reliability 
  2. Examine the distinction between Performance and Behavior Management 
  3. Describe the three most common Behaviors 

This is the third webinar in the The Roadmap to Collaborative High Reliability Certification Webinar Series. The final webinar is titled:  Sustaining Organizational Reliability.

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Presentation Materials for December 10, 2020 Webinar

The Roadmap to Collaborative High Reliability Certification Webinar Series: Managing Human Reliability Presentation

Register for the Final Webinar in the Series: Sustaining Organizational Reliability