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Information Technology

Join Todd Begerow, Eastern Territory Manager, MSC for DNV GL Business Assurance, NA, Brent Greene, Senior Process Improvement Consultant for Integrated Technologies Group (ITG) and Heather Reis, Vice President of Operations and Consulting Services for Integration Technologies Group (ITG) as they present an overview of the ISO 20000-1:2011 standard and provide insights to industry best practices.

Discussion Topics:

  • Key clauses of the standard
  • Requirements for implementation
  • Lessons learned from over a decade of leading ISO 20000 implementations

 

"ISO 20000: Demonstrating Excellence In IT Service Management" Presentation Materials

"ISO 20000: Demonstrating Excellence In IT Service Management" Presentation