DNV GL recently held a webinar that focused on building the hospital of the future through the accreditation process. Here are five takeaway tips from that webinar that may be employed by other hospitals and healthcare systems:
- Remaking The Culture. Nicklaus Children’s Hospital was able to extensively remake its culture by focusing on five specifics that can work for any other provider: Service, Efficiency, Quality, Engagement and Operating Margins.
- Systematic Communication And Rapid Accomplishment. Although each hospital or healthcare system has different forms of governance and management, Nicklaus’ initiative included communications that systematically traveled from the C-suite to the relevant departments and constituencies.
- Changing Accrediting Bodies. As part of its transformation, Nicklaus Children’s changed their accrediting organization. All hospitals must be accredited to participate in the Medicare program. Nicklaus Children’s switched to DNV GL Healthcare to perform its accreditation. To make the transition go smoothly, the marketing department was consulted to brand the transition. Educational fairs were also held for the employees. The accreditation process turned out to be more collaborative and less punitive than in the past, employees say.
- Obtaining Buy-In. All hospitals require buy-in for major initiatives and operational changes. Nicklaus Children’s was able to obtain buy-in for its transformation by using town halls and a roving cruise ship that went from department to department. A nautical theme was also employed for all forms of communication to command more attention while making them more light-hearted.
- Expanding Automation. Automation is an issue being tackled by many hospitals and healthcare systems. Nicklaus Children’s was also able to automate many tasks (such as the organization and restocking of its Crash Carts) through a collaboration with Nesa Solutions. This initiative began in 2015 and continues today.