DNVGL.us

DATE - Direct Access to Technical Experts

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Jan Solum Jan Solum
Head of Technical Helpdesk, Americas, MCTUS899
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DATE
No-one can be an expert on everything. For years, DNV GL’s people in the field have enjoyed direct access to our most competent and up-to-date experts on every maritime topic, so that each and every one of us can act optimally and provide the best possible service to you as our customer.

The concept has proven so successful that we now want to offer this benefit directly to DNV GL customers under the brand name “DATE” as follows:

  • Through our customer portal My DNV GL in context of other information about the relevant vessel, so that iterative clarifications are avoided and better answers are provided faster.

    In the future, we will also provide answers to Frequently Asked Questions and let you search our knowledge base.

    About access: Access to My DNV GL is provided at two levels. To use DATE on the portal, you must be authorised to see private information about your company’s vessels. If you are using DNV Exchange, you can login with the same username and password. Otherwise, you can follow this link and enter the email registered in your Fleet Online account.

    Read more about access here.

  • By mail to date@dnvgl.com

More than 400 experts covering all technical disciplines in centres around the world are ready to answer your questions, independent of time zone. They will normally reply within one working day (24 hours, see opening hours below), unless you state that it is urgent and request another time-frame. Note that some requests require involvement of a 3rd party, e.g. flag authorities, which will have an impact on the time needed to resolve the request.

“The DATE service is available 24 hours a day, Monday through Friday. From November 1st  the service was extended to cover urgent cases during weekends and holidays. The 24/7 DATE service is provided by our units in Hamburg, Høvik, Houston, Piraeus and Singapore and is limited to Fleet in Service.”

Typical questions concern topics such as Certificate issues – postponements – survey requirements – Evaluation of repair proposals – Class and statutory rule interpretations – Minor alterations, …


DATE is governed by these terms